The pioneering leader has become an extensive support system for his team and all those who look up to him. “I try to live with a positive mindset, meaning there is always another goal/another dream in which we follow. We may not reach it, but we aspire to,” says Ross. “I hope that living this way inspires my team to take chances to pursue their own goals. Mentorship comes in sharing stories.” Ross has learned valuable lessons throughout his career and working with various people. “Lessons come in all shapes and sizes. I try to soak up, embrace each lesson from a position of gratitude looking for positive in each situation. It’s true that you learn more from challenging situations than from easy wins,” he adds. 

Offering Unique Solutions

Nebula’s suite of services has been designed and created to deliver world-class service, in a quick and agile way, with a commercial and value proposition that is unrivaled to give customers ultimate flexibility. “Everything is all about your customer, and in order to know what your customer wants, you need to know your customer. Nebula is the world’s only customer success-obsessed global services company that is totally focused on outcomes that drive value. Pretty simple, really,” says Ross. “The Nebula suite of services has been designed and created to deliver world-class service, in a very fast and agile way, with a commercial and value proposition that is unrivaled to give customers ultimate flexibility.”

Nebula’s suite of Global professional services ranges from the simple mass deployment of technology to complex design, integration, and migration of complex solutions delivered by the world’s best-in-class technical resources. Nebula’s Customer Success Team manages all engagements and projects to make engagement as simple, easy, and seamless as possible and ensure every service is delivered to the very best standard, providing ultimate customer success.

The Nebula approach to managed services is very customer focused. It is designed to give customers ultimate flexibility in the type of service, from Remote Technical support and NOC / SOC services to Global Field services, Third Party Maintenance, and OEM management. This, coupled with Nebula’s flexible contract and commercial terms, enable customers to hand-pick the right services or suite of services for their business with commercial terms to meet their budgets and budget cycles.

With market trends shifting more and more to As-a-Service, OPEX solutions to minimize fixed overheads and optimize customer budgets, Nebula is the perfect partner to support customers with its Resource-as-a-Service solutions. With its global coverage, a vast array of technical resources, and flexible commercial models, Nebula can assist customers in delivering onsite and remote dedicated resources As-a-Service.

Towards the Future

Every company is on a digital transformation journey; that is a fact. The question to ask here is why and what value does it add to the business and the customers? According to Ross, the world we live in now is all about speed of execution. Speed means automation, and that equals efficiency and speed. Customers want to be more self-sufficient, but everyone loves the white glove service. The real challenge here is how an organization can automate, add value, and maintain the customer experience. For Ross, that is a hybrid of repeatable tasks automated with the value of a motivated human to oversee and prove that white glove experience.

“I work in the IT managed services sector which moves as fast as technology which is lightening. No company can move or pivot that fast, for me it is important to stay true to core business and continually innovate to add value to your customers and evolve with your customer,” explains Ross. “I also think it is important to have an incubatory function that explores the art of the possible so we continue to stay ahead of the curve and support our customer through potentially choppy waters that technology can through up.”

Nebula is born in the cloud business, so all its systems and tools are in the tier 1 cloud provider’s infrastructure, and they use best-of-breed cyber sec vendor tools to secure their systems. That, coupled with their internal SOC, means Nebula has the best tech on the best platforms monitored by the best people. “For the days to come, we want to stay true to our mission and values and keep adding value to our customers. If we do this we will grow very fast like we have proved year after year,” says Ross. “Our goal is to be recognized as the premier global IT services business that delivers on time, on quality and on budget every time.”